TERMS OF SERVICE

Nexus Motion Studios LLC

Terms of Service : Effective Date: March 6, 2026

IMPORTANT: Submitting an order constitutes full acceptance of all terms herein.

1. Agreement and Binding Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Nexus Motion Studios LLC, a Wisconsin limited liability company ("Company," "we," "us," or "our"). These Terms govern all access to and use of the Company's website, Services, and Deliverables.

By accessing the website at www.nexusmotionstudios.com, submitting an order, submitting photographs or any other materials, completing or authorizing payment, checking an acceptance checkbox, clicking any "submit," "order," "purchase," or similar button, or otherwise engaging with the Company in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, without modification or exception.

Acceptance of these Terms occurs automatically, irrevocably, and in full upon submission of an order, payment, or materials, regardless of whether you have physically read these Terms. Submission of an order constitutes your electronic signature and legally binding acceptance of every provision herein. If you do not agree to any portion of these Terms, you are not authorized to use the Company's Services.

These Terms supersede all prior or contemporaneous communications, representations, negotiations, or understandings, whether oral or written. No employee, contractor, virtual assistant, agent, or representative of the Company has authority to modify these Terms orally or in writing outside of a formal written amendment signed by a principal of the Company. Statements made in email, chat, social media, or verbal conversations do not amend these Terms.

The Company reserves the right to update or amend these Terms at any time without individual notice to existing Clients. Updated Terms will be posted to the Company's website with a revised effective date. Client's continued use of Services following posting constitutes irrevocable acceptance of the revised Terms. It is Client's sole responsibility to review these Terms periodically.

2. Definitions

"Company" refers to Nexus Motion Studios LLC, the Wisconsin limited liability company operating the digital media production service accessible at www.nexusmotionstudios.com.

"Services" means all digital media production, photo-to-video transformation, AI-assisted video creation, technology-assisted workflows, delivery, communication, and all related offerings provided by the Company, whether delivered manually, via automation, or through a combination of both.

"Deliverables" means any and all digital output including video files, motion content, formatted media, rendered files, preview files, watermarked files, draft files, or any associated materials created by the Company in fulfillment of an order, in whole or in part.

"Client Materials" means all photographs, images, metadata, or any other content submitted by Client for use in connection with Services, regardless of format or submission method.

"Accepted Submission" means Client Materials that have been explicitly confirmed in writing by the Company as meeting all submission requirements and formally accepted for production.

"Production" means the initiation of any creative, technical, administrative, or automated work including but not limited to file review, quality assessment, preparation, digital processing, AI-assisted rendering, formatting, or any step toward fulfillment of Services.

"Business Day" means Monday through Friday, excluding United States federal holidays: New Year's Day, MLK Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.

"Reseller" means any Client who purchases Services with the intent to resell, redistribute, or sub-license Deliverables to their own End Clients under their own brand or business name.

"End Client" means any third party to whom a Reseller delivers, resells, licenses, or otherwise distributes Deliverables.

"Virtual Assistant" or "VA" means any independent contractor, offshore worker, freelancer, or third-party service provider engaged by the Company to assist in the fulfillment, production, administration, quality review, communication, or delivery of Services.

"Confidential Information" means any non-public information about the Company's tools, AI platforms, vendors, workflows, pricing, processes, personnel, contractors, clients, production methods, or operational systems.

3. Scope and Nature of Services

Nexus Motion Studios LLC provides digital media production services consisting of the transformation of client-provided photographs into short-form video content optimized for real estate marketing, social media platforms, and property listing promotion. The Company's workflow utilizes AI-assisted tools and technology-assisted processes to produce Deliverables efficiently and at scale.

All Services are artistic, subjective, and interpretive in nature. Client acknowledges that creative work inherently involves aesthetic discretion, stylistic judgment, and subjective interpretation, and that no two Deliverables will be identical. Variation between orders or time periods does not constitute a defect, failure, or breach of any kind.

The visual quality and production value of all Deliverables is directly, materially, and unavoidably dependent upon the quality, resolution, lighting, composition, focus, and technical specifications of Client Materials submitted. The Company does not provide legal advice, real estate brokerage services, appraisal services, financial advice, compliance consultation, MLS compliance guidance, marketing performance guarantees, or investment services of any kind.

4. Production Methods, AI Tools, and Technology

The Company utilizes proprietary workflows, automated systems, AI-assisted video generation tools, digital processing platforms, algorithmic technologies, and technology-assisted production environments in delivering Services. Client acknowledges and expressly agrees that: artificial intelligence tools and automated processing are used in producing Deliverables and are fundamental to the Company's workflow; AI-assisted processing may introduce minor artifacts or stylistic variations inherent to computational environments; the use of AI-assisted production does not constitute misrepresentation or breach of contract; Client expressly waives any claim arising from the use of automated or AI-assisted tools; and the Company makes no representation that Deliverables are eligible for copyright registration.

The Company is under no obligation to disclose the identity of internal tools, AI platforms, vendors, software, automation methods, VAs, or proprietary workflows. Any attempt to identify, replicate, circumvent, or reverse-engineer the Company's production methods constitutes a material breach of these Terms.

5. Virtual Assistants and Third-Party Production Personnel

5.1 Use of Virtual Assistants Client acknowledges and agrees that the Company may engage Virtual Assistants, independent contractors, offshore workers, or third-party production personnel to assist in fulfillment, production, quality review, file management, communication, or delivery of Services. Virtual Assistants are independent contractors, not employees of the Company.

5.2 VA Access to Client Materials Client expressly consents to the Company sharing Client Materials and order details with Virtual Assistants as necessary for production and delivery. Virtual Assistants are engaged under confidentiality obligations and are instructed not to retain, copy, distribute, or use Client Materials outside of fulfilling the Company's production obligations.

5.3 VA Non-Solicitation Client shall not, under any circumstances, directly contact, solicit, hire, engage, or communicate with any VA or contractor engaged by the Company. Any direct engagement with the Company's VAs by Client constitutes a material breach of these Terms entitling the Company to seek injunctive relief and liquidated damages.

5.4 VA Errors and Quality Errors, delays, or quality variations attributable to VAs do not constitute a breach of contract by the Company unless the Deliverable materially fails to conform to the order specifications.

5.5 International VA Operations The Company may engage Virtual Assistants located outside the United States. Client acknowledges and accepts that production may involve offshore labor, and consents to the transfer and processing of Client Materials by VAs in any jurisdiction in which the Company operates or engages contractors.

6. Photo Submission Requirements

6.1 Approved Format — JPG/JPEG Only Client Materials must be submitted exclusively in JPG or JPEG format. This is a strict, absolute, and non-negotiable requirement. Submissions in non-approved formats will be rejected without liability, without refund, and without any obligation to notify Client of the reason for rejection.

6.2 Submission Channel Requirements Submissions must be delivered exclusively via the Company's designated submission channel as communicated at time of order. As of the effective date, designated submission channels are Google Drive and Smash file delivery as directed by the Company.

6.3 Submission Cutoff and Acceptance Protocol Client Materials must be submitted through the designated channel AND explicitly accepted in writing by the Company no later than 8:00 PM Eastern Time on a Business Day to be eligible for next-Business-Day delivery. Submission alone does not constitute acceptance.

6.4 Right to Refuse Submissions The Company reserves the absolute right to reject any submission for any reason at its sole discretion. Rejection does not entitle Client to a full refund. The non-refundable transaction review fee applies.

6.5 Photo Quality Disclaimer The visual quality of all Deliverables is entirely and unavoidably dependent upon the quality of Client Materials submitted. Submitting low-quality photographs will produce low-quality videos. This outcome is not a defect or breach of contract and does not entitle Client to any remedy.

6.6 Non-Refundable Transaction and Review Fee A non-refundable transaction and review fee of $9.99 USD will be assessed on any order where the Company reviews Client Materials and determines they do not meet submission requirements, regardless of whether production has commenced.

6.7 Photo Ownership, Licensing, and Authorization Client represents and warrants that they possess all rights, permissions, licenses, releases, and authorizations required to submit photographs to the Company and authorize the creation of derivative video works. This representation is a fundamental material condition of service and survives termination of these Terms indefinitely.

6.8 Copyright and Third-Party Claim Indemnification Any dispute, claim, or legal action arising from the Company's use of submitted photographs shall be the sole responsibility of the Client. Client shall fully defend, indemnify, and hold harmless the Company from all resulting liability, damages, attorneys' fees, and costs.

7. Delivery Timeline and Service Standards

7.1 Standard Delivery Window The Company targets delivery of completed Deliverables by 3:00 PM in the Client's local United States time zone on the Business Day following the date of Accepted Submission. Delivery timelines are targets and estimates, not guarantees or contractual commitments.

7.2 Missed Delivery Credit — Per-Order Clients If the Company fails to deliver by the applicable deadline, Client may be eligible for a 25% discount applied to their next single per-order purchase. Claims must be submitted within ten (10) calendar days. One credit per missed delivery. Credits do not stack.

7.3 Missed Delivery Credit — Monthly Package Clients For monthly package Clients, a single credit of 10% off the next billing cycle is the maximum remedy regardless of the number of deliveries missed within a single billing cycle. Claims must be submitted within ten (10) calendar days of the first missed delivery.

7.4 Credit Limitations and Abuse Prevention All delivery credits have no cash value, are non-transferable, and may not be redeemed for monetary compensation under any circumstances.

8. Revisions

Each order includes one (1) revision round following initial delivery. Revision requests must be submitted in writing within seven (7) calendar days of initial delivery. Revisions are limited to refinements of the existing Deliverable within the original creative scope. Requests introducing new photographs, a fundamentally different creative direction, or requiring rebuilding from scratch are not included. Delivery of the revision constitutes substantial performance of the Company's contractual obligations.

9. Pricing, Payment, Failed Payment, and Chargebacks

9.1 Pricing All pricing is stated in U.S. dollars. Single listing orders are currently priced at $49.99 per order. The Company reserves the right to modify pricing at any time upon reasonable notice.

9.2 Payment Terms Payment is due prior to commencement of Production. By providing payment information and submitting an order, Client authorizes the Company to charge the designated payment method for all amounts due.

9.3 Failed Payment — Monthly Package Clients If a scheduled payment fails, Client has five (5) calendar days to provide a valid payment method. If payment is not received within five (5) days, the Company may immediately suspend Services and terminate the account.

9.4 Chargebacks and Payment Disputes Unauthorized chargebacks constitute a material breach of these Terms. Client agrees to reimburse the Company for all related chargeback fees, bank fees, arbitration costs, and reasonable attorneys' fees incurred in disputing or recovering charged-back funds.

10. Refund Policy

All sales are final once Client-submitted photos have been reviewed, accepted, and Production has commenced. Refunds are not provided once work has begun, regardless of the stage at which a refund is requested. The only remedies available to Client for service failures are the delivery credits expressly described in Section 7. The Company's maximum liability for any order is limited to the issuance of a service credit not to exceed the value of the specific order in question.

11. Termination

11.1 Termination by the Company The Company reserves the right to terminate, suspend, restrict, or permanently ban any Client's access to Services at any time, for any reason, at the Company's sole discretion. Upon termination, all unused credits, prepaid orders, and remaining balances are immediately forfeited without compensation.

11.2 Effect of Termination Upon termination, Client's right to use Services immediately and permanently ceases. All pending orders are cancelled without refund. Sections relating to intellectual property, indemnification, limitation of liability, dispute resolution, confidentiality, and payment obligations survive termination indefinitely.

11.3 Business Closure, Sale, Acquisition, and Bankruptcy In the event the Company ceases operations, is sold, acquired, or subject to bankruptcy proceedings, all Client credits, prepaid orders, and stored value are immediately and permanently forfeited without compensation. Client expressly waives any right to assert a claim against the Company's bankruptcy estate based on unused credits or prepaid orders.

12. Force Majeure and Technology Disruption

The Company shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including acts of God, government action, outages or discontinuation of third-party platforms or AI systems, internet infrastructure failures, cyber incidents, labor disputes, or any event that renders the Company's production workflow inoperable. The shutdown or regulatory restriction of any AI tool used by the Company constitutes a qualifying force majeure event.

13. Abandonment

If Client fails to respond to Company communications for a period of thirty (30) consecutive calendar days, the order shall be deemed abandoned. Upon abandonment, the order is permanently closed, any delivered Deliverables are deemed fully accepted, and no refund, credit, or additional revision will be issued.

14. Reseller and White-Label Authorization

The Company expressly permits Clients to resell Deliverables under their own brand, subject to the following conditions: Reseller must not disclose the Company's name, website, branding, tools, pricing, or operational details to End Clients or any third party. Any dispute between a Reseller and their End Client is solely the Reseller's responsibility. Reseller assumes full liability for all representations made to End Clients. Reseller's obligations under these Terms survive termination indefinitely.

15. Intellectual Property

All proprietary systems, workflows, automation processes, AI-assisted production methods, templates, branding, and business methodologies remain the exclusive intellectual property of the Company. Upon full payment, Client is granted a limited, non-exclusive, non-transferable, revocable license to use Deliverables solely for lawful marketing and promotional purposes directly related to the property or listing depicted. The Company retains the right to display Deliverables for its own portfolio and promotional purposes unless otherwise agreed in writing.

16. Platform Compatibility Disclaimer

The Company makes no representation that Deliverables will remain compatible with any platform's specifications after the date of delivery. The Company is not responsible for reformatting or replacing Deliverables due to platform specification changes occurring after delivery. The Company makes no representation that Deliverables will not be flagged as AI-generated content by any platform's detection systems. Client assumes all risk related to platform AI content policies and labeling requirements.

17. AI Content Disclosure and Platform Compliance

Compliance with any and all AI content disclosure requirements imposed by platforms, MLS organizations, real estate associations, or regulatory bodies is solely and exclusively the Client's responsibility. Client indemnifies the Company against any regulatory or legal action arising from Client's failure to comply with applicable AI content disclosure requirements.

18. Non-Circumvention and Confidentiality

Client agrees not to identify, research, reverse-engineer, or contact any vendor, AI platform, or tool used by the Company for the purpose of replicating or competing with the Company's Services. Client agrees to maintain strict confidentiality of all Confidential Information for a period of five (5) years following termination of Services. Any breach of this Section entitles the Company to seek immediate injunctive relief and monetary damages.

19. Marketing Communications, Email, and SMS Consent

By submitting an order or providing contact information, Client expressly consents to receive marketing and promotional communications from the Company via email and SMS/text message. Client may unsubscribe from marketing emails at any time and may opt out of SMS by replying STOP.

20. Anti-Disparagement

Client agrees not to make any false, misleading, defamatory, or materially disparaging statements about the Company, its Services, its Deliverables, its personnel, or its business practices in any medium. A material breach of this Section entitles the Company to seek injunctive relief and monetary damages.

21. Subscription and Monthly Package Billing

If Client enrolls in any recurring or monthly package plan, Client authorizes the Company to charge the designated payment method automatically at the agreed interval until written cancellation is received. Subscription fees are non-refundable once a billing cycle begins. Cancellation takes effect at the end of the current billing cycle and results in immediate forfeiture of all unused credits and prepaid orders.

22. Sanctions and Regulatory Compliance

The Company will not knowingly provide Services to any individual or entity subject to sanctions administered by OFAC or listed on any U.S. government restricted party list. Client represents and warrants they are not subject to any such restriction.

23. Data Security and Breach Notification

The Company implements commercially reasonable safeguards to protect Client Materials and Client information. In the event of a data security breach, the Company will comply with applicable notification obligations under Wisconsin law, including Wis. Stat. § 134.98. The Company's liability arising from any data breach is limited as set forth in Section 25.

24. Disclaimer of Warranties

Services and Deliverables are provided "as is" and "as available" without warranty of any kind. The Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, copyrightability of AI-assisted Deliverables, and compatibility with any platform's technical requirements or content policies.

25. Limitation of Liability

To the fullest extent permitted under Wisconsin law, Nexus Motion Studios LLC shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages of any kind. Total aggregate liability of the Company to Client for any and all claims shall not exceed the amount actually paid by Client for the specific order giving rise to the claim.

26. Indemnification

Client agrees to defend, indemnify, and hold harmless Nexus Motion Studios LLC, its members, managers, officers, contractors, Virtual Assistants, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, and expenses arising from Client Materials, alleged copyright infringement, Client's misrepresentation of rights, Client's violation of applicable laws, any End Client claim arising from Reseller's activities, or Client's breach of any provision of these Terms.

27. Dispute Resolution, Pre-Arbitration Notice, and Binding Arbitration

Prior to initiating any arbitration, Client must provide written notice of the dispute to braden@nexusmotionstudios.com identifying the nature of the dispute, relief sought, and factual basis. The Company has thirty (30) days to attempt resolution. Any unresolved dispute shall be resolved exclusively through binding individual arbitration in the State of Wisconsin. Client expressly waives the right to a jury trial, class action, collective action, or representative action of any kind.

28. Attorneys' Fees and Enforcement

In any arbitration, litigation, or enforcement proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys' fees, arbitration costs, court costs, and collection fees from the non-prevailing party.

29. Unilateral Modification of Terms

The Company reserves the right to modify these Terms at any time without individual notice. Updated Terms will be posted to the Company's website with a revised effective date. Client's continued use of Services constitutes irrevocable acceptance of the revised Terms.

30. Governing Law and Venue

These Terms shall be governed exclusively by the laws of the State of Wisconsin. Client expressly consents to exclusive jurisdiction and venue in Wisconsin for any proceeding not subject to arbitration.

31. Electronic Acceptance

Placing an order, submitting photographs, completing payment, or checking an acceptance checkbox constitutes electronic acceptance of these Terms and creates a legally binding contract. No physical signature is required.

32. General Provisions

Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.

Severability: If any provision is determined to be invalid or unenforceable, all remaining provisions remain in full force and effect.

Assignment: Client may not assign any rights or obligations under these Terms without prior written consent from the Company. The Company may freely assign these Terms in connection with any sale, merger, or transfer of assets.

Entire Agreement: These Terms, together with any written service agreement or invoice issued by the Company, constitute the entire agreement between the parties.

33. Contact Information

Nexus Motion Studios LLC Wisconsin, United States Email: braden@nexusmotionstudios.com Website: www.nexusmotionstudios.com

REFUND POLICY Nexus Motion Studios LLC Effective Date: March 6, 2026

Overview

Nexus Motion Studios LLC is committed to delivering high-quality listing video content with fast, reliable turnaround. Because our Services are digital, AI-assisted, custom-produced, and non-resalable, our refund policy reflects the nature of our production workflow.

1. All Sales Final Upon Production Commencement

All sales are final once Client-submitted photographs have been reviewed, accepted, and Production has commenced. Refunds are not provided once work has begun, regardless of the stage at which a refund is requested. If one or more revisions have been delivered, the order shall be deemed substantially performed and no refund will be issued under any circumstances.

2. Included One-Round Revision

Each order includes one (1) revision round following initial delivery, provided the revision request is submitted in writing within seven (7) calendar days of initial delivery. Revisions are limited to refinements within the original order scope. Requests introducing new photographs or requiring a fundamentally different creative direction are not included.

3. Missed Delivery Credits — Not Monetary Refunds

The Company's only service remedy for missed delivery deadlines is a limited discount credit, not a monetary refund.

Per-order Clients: A 25% discount applied to the next single order if the Company fails to deliver by 3:00 PM Client local time on the applicable Business Day for a qualifying Accepted Submission. Must be claimed within 10 days. One credit per missed delivery. No stacking.

Monthly Package Clients: A 10% discount applied to the next monthly billing cycle, regardless of how many deliveries were missed within that cycle. Maximum one credit per billing cycle. Must be claimed within 10 days of the first missed delivery.

All delivery credits have no cash value, are non-transferable, and may not be redeemed for monetary compensation under any circumstances.

4. Non-Refundable Transaction and Review Fee

A non-refundable transaction and review fee of $9.99 USD applies to any order where Client Materials are reviewed and rejected, regardless of whether production commenced.

5. Business Closure, Sale, and Bankruptcy

In the event of Company business closure, dissolution, sale, acquisition, merger, or bankruptcy proceedings, all prepaid order balances, unused monthly package balances, unused credits, and stored value are immediately and permanently forfeited. Client expressly waives any right to assert a claim against the Company's estate or any successor entity based on unused prepaid balances.

6. Termination-Related Forfeiture

If the Company terminates Client's account for any reason, all unused credits, prepaid orders, and remaining monthly package balances are immediately forfeited. The Company shall determine in its sole discretion whether to issue any partial credit upon termination.

7. Extraordinary Circumstances

The Company does not offer discretionary refunds. The only available remedies are the delivery credits described in Section 3. In the rare event of a verified Company-side technical failure such as a duplicate charge, the Company may, at its sole discretion, issue a corrective credit. No monetary refund is guaranteed or available under any circumstances.

8. Abuse Prevention

The Company reserves the right to deny delivery credits where Client conduct contributed to the delay, where claims are submitted outside the applicable claim window, or where the Company determines the claim is made in bad faith.

9. Chargeback Policy

Initiating a credit card chargeback for Services that were delivered, substantially performed, or where Production had commenced constitutes a material breach of these Terms. Client agrees to reimburse the Company for all chargeback fees, bank fees, arbitration costs, collection costs, and reasonable attorneys' fees incurred in connection with any unauthorized chargeback.

10. Contact

Nexus Motion Studios LLC | braden@nexusmotionstudios.com